A Comprehensive Review of Instamojo: A Cautionary Tale for E-commerce Entrepreneurs
Instamojo, a widely recognized payment gateway in India, has faced significant criticism, particularly from its users. This article provides a detailed review of the company, highlighting the issues faced by customers and the alternatives available.
In recent years, Instamojo has been the subject of numerous complaints and setbacks. As a user of their service for five years, I can confidently say that the experience has been immensely frustrating. The company's customer service, in particular, has been a point of contention, leading many businesses to reconsider their payment gateway options.
Customer Service and Communication Issues
One of the most distressing aspects of using Instamojo is the lack of responsive and professional customer service. As shared by many users, the company often fails to address issues promptly. For instance, a customer named Satyanarayana Naik faced delay after delay in resolving a refund issue, which was taking over 30 days. Furthermore, the customer service team at Instamojo seems to have a poor understanding of individual users' needs, particularly those working in smaller, non-registered entities.
Another customer faced highly frustrating experiences, with one instance where they were initially asked to transfer a sum of 15,896.24, only to be informed later that the amount was incorrect and that a different sum, 17,699, was required. This erratic behavior is indicative of the larger issues inherent in the company's operations.
Problems with Business Resumption and Support
The struggles faced by small and medium-sized online businesses using Instamojo are multiple. One such issue is the demand for registration certificates, which do not apply to micro-busines. Satyanarayana Naik, an individual teacher operating through Unacademy, was asked for a certificate proving his authorization to teach virtually. This request is beyond the scope of many small entities and is often misunderstood or misapplied by Instamojo's customer service team.
Lessons from Advanced Payment Gateway Solutions
While Instamojo has its issues, it is important to note that there are more reliable and user-friendly alternatives. Two prominent options are Stripe and Razorpay. Both of these payment gateways have strong track records of providing robust and responsive customer service, ensuring that businesses can operate smoothly without unnecessary frustrations.
Stripe, in particular, is highly recommended for its superior user interface, seamless integration with e-commerce platforms, and reliable support. On the other hand, Razorpay is known for its advanced features and flexibility, making it a popular choice among businesses in India.
To avoid the pitfalls that Instamojo presents, businesses should consider switching to a more reliable payment gateway. The benefits of using a better service can greatly enhance the overall user experience and ensure that the business runs smoothly without the constant interruptions and challenges faced with Instamojo.
Conclusion
The experiences shared in this review should serve as a warning for other businesses considering or currently using Instamojo as their payment gateway. While the company may offer certain benefits, the issues with customer service and the demands on micro-businesses make it a less than ideal choice. By opting for superior alternatives, businesses can ensure that their operations are more efficient and stress-free.