Udemy Refund Status: What You Need to Know

When you apply for a refund on a Udemy course you might notice that the purchase history shows the refund as complete, yet the money has not yet appeared in your account. Understanding the refund process and what to expect can help you manage your expectations and take the necessary steps to ensure the refund is processed correctly.

Understanding the Refund Timeline on Udemy

According to Udemy's refund policy, typically it takes between 5 to 10 business days for a refund to be processed and posted to your account. However, in some cases, it may take up to 30 days. This variance can be attributed to the processing times of credit card companies, currency conversion, and other factors.

What to Do if Your Refund Is Not Showing

If more than 10 business days have passed since your refund was processed and you still haven't received the funds, there are a few steps you can follow:

Contact your bank to check the status of the refund. If they do not see the refund in their records, proceed to the next step. Click on the 'Contact Us' link and reach out to Udemy Support directly.

Things to Keep in Mind While Waiting for a Refund

Here are some important points to consider while waiting for your Udemy refund:

Original Payment Method

The refund will be processed to the original payment method used to purchase the course. This means if you paid with a credit card, the refund will also go to your credit card. This might cause delays if your credit card company has additional processing times.

Currency Conversion

If you live in a country with a different currency than the one used to purchase the course, the refund amount may be converted to your local currency. This can result in a slightly different amount being refunded. For example, if you purchased a course in USD but your local currency is EUR, the refund might be converted from USD to EUR, which could change the total amount you receive.

Next Steps

Once you have contacted your bank and Udemy Support, what happens next can vary. It's important to provide all the necessary documentation and details to ensure the process goes smoothly. This includes your purchase history, refund request, and any communication with your bank or credit card company.

By following these steps, you can ensure a smoother refund process and have a better understanding of where your refund is in the pipeline. Remember, patience is key during this process, as refunds can sometimes take longer than expected.

Summary:

Refunds typically take 5 to 10 business days, but can take up to 30 days in some cases. Check your bank's records if the refund is not showing after 10 business days. Contact Udemy Support through the 'Contact Us' link if you don't see the refund. Refunds are processed to the original payment method. Currency conversion may affect the refund amount if you live in a different country.

Stay informed and proactive to ensure a successful refund process. If you have any further questions, we recommend reaching out to Udemy Support or your financial institution for personalized guidance.